Support
Questions about a reading, a payment, or your account — write to us and we will answer.
Contact
Email is the fastest route. We usually reply within two business days. Please include the address you signed up with, and the order number if your question is about a payment.
Common questions
A reading ticket was deducted but no answer arrived.
Send us the date of the reading and the question you asked. If the reading failed on our side, we restore the ticket or provide the reading again.
I paid but the reading tickets are not in my account.
Send the order number and the payment method you used. We check the payment status against the ticket ledger and then grant, restore, or refund as appropriate.
Can I get a refund?
Unused paid reading tickets can be refunded once we have checked the payment record, the remaining balance, and the rules of your payment provider. Tickets that have already been used, along with free, bonus, and event tickets, are not refundable. Where a refund is possible it goes back to the original payment method.
How do I stop the daily card email?
Every email carries an unsubscribe link at the bottom, and one click is enough. You can also switch the subscription off on your account screen.
I want to delete my account.
Write to us from the address you signed up with. After confirming it is you, we delete the account and its reading history — apart from payment records that commerce law requires us to keep for a set period.
Business information
Operator: RUN5
Business registration number: 206-15-82924
Mail-order sales registration: 제 2021-세종-0285호
Address: 세종특별자치시 나성로 133-9, 세종엔에스타워 1 901호